Shipping & Returns

Shipping


Free Shipping on Orders over €35

For all orders less than €35, there is a flat-rate shipping fee of €9

Most purchases placed before 8 p.m. CET (2 p.m. EST) will be shipped the same day, those placed after 8 p.m. CET (2 p.m. EST) will leave the next business day (excluding weekends and holidays).

Orders will arrive approximately 1-5 business, but keep in mind that shipping to select rural or remote locations may result in longer shipping times.

Please note:

  • Some orders may require additional shipping charges. If this is the case, we will contact you before any shipment is made or any charges are added to your credit card.
  • All orders ship from the Umbra warehouse in The Netherlands. No international customs fees apply for European Union Countries.
  • Additional customs or local tax may be applicable for NON-European Union Countries (Andorra, Channel Islands, Canary Islands, Iceland, Liechtenstein, Norway, Switzerland, Vatican City).
  • We do not ship to BP/APO/AFO/P.O. Boxes.

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Easy, Hassle-Free Returns


Umbra is committed to the design and manufacture of original, high-quality products for your home. As part of our commitment, every Umbra product is backed by a 45-Day Satisfaction Guarantee.

If you don't absolutely love your new Umbra items, send them back within 45 days for a refund or a store credit using our prepaid return shipping labels.

 

Step 1: Submit a return request
Step 2: A prepaid return label will be sent to you via email
Step 3: Returns are processed within 5 business days of being received by Umbra. An email will be sent when your return is processed

     

    Please Note:

    • All sale items are final sale
    • All items must be returned in the original Umbra packaging
    • If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items
    • If an order is refused or not picked up by the customer and is returned to Umbra by the carrier, only the cost of the product will be refunded
    • Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy