Umbra designs products for every home, and we want our website to work for everyone who visits it. We are committed to making eu.umbra.com accessible, including for people who use assistive technology such as screen readers, screen magnifiers, voice control or a keyboard instead of a mouse.
The standard we aim for
The European Accessibility Act (Directive (EU) 2019/882) requires online shops that sell to consumers in the European Union to be accessible, and it has applied to e-commerce services since 28 June 2025. We work towards the European standard EN 301 549, which includes the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, and our target is WCAG 2.2 at Level AA. This is our target, not a claim that every page meets it today, and we are working to improve the parts that fall short.
Known limitations
Some parts of our website are provided by other companies, and we cannot fully control how accessible they are. These include product reviews, the cookie settings window, our returns portal, and the checkout and payment pages run by Shopify and our payment providers.
The catalogues and lookbooks on our Digital Catalogue page, including older editions, are PDF files and may not work well with assistive technology. If you need information from one of them, please contact us.
Contact us
If you find an accessibility barrier on our website, or you need information in a different format, please contact our Customer Service team by email at eu-info@umbra.com or by phone on +31 (0)36 549 5422. You can also reach us through our Contact page. The service provider is Umbra B.V., Monitorweg 1, 1322 BJ Almere, The Netherlands.
To help us, please tell us the web address (URL) of the page, what you were trying to do and what went wrong. If you are not satisfied with our reply, you can contact the authority in your country that is responsible for enforcing accessibility rules.
This statement was prepared on 18 October 2026. We review it at least once a year and whenever we make significant changes to the website.