Policies and Protections
Unused items in saleable condition, purchased from our web store, may be returned within 30 days of purchase. Please contact our Customer Service Department for an Umbra Return Merchandise Authorization Number, as you will be required to write this number on the box when mailing it back to Umbra. (Click here for our mailing information.) Return shipping is the responsibility of the customer. Upon receipt of the goods, the original method of payment will be credited. Please note that all sale items are final sale.
If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items.
If an order is refused or not picked up by the customer and is returned to Umbra by the carrier, only the cost of the product will be refunded.
Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy.
If you need to return an item or you have any questions about this policy, please contact our Customer Service Department.
An automatic order confirmation will be emailed to the address you provide. You may also receive other emails about your order. We will not use the email you provide for any other purpose unless you request that we do so.
Umbra is an international company and prices you see in our web store are those set for your country. Please take a look in the top right hand corner of this page to ensure that you are shopping in the correct country. We regret that we cannot currently take online orders for every country. You are still welcome to explore our wide range of products for every room in the home and find a retailer near you at our Find a Retailer page. Many Umbra retailers will ship locally.
- A copy of your dated proof of purchase may be required prior to any claims under our warranty
- A picture showing the issue(s)
- Detailed description of the defect / fault
- PO # listed on item (if possible) PO # will be located on the bottom of some items or on the barcode label
- This warranty is applicable to private residential customers only, and does not apply to retailers and commercial establishments
- Specially discounted merchandise may not be covered by our warranty
What is covered?
- Defects in the manufacturing; this is defined as a fault in the material or the workmanship of the product
- Faulty product
What is not covered?
- Normal wear and tear
- Intentional damage, negligence, improper care, misuse
- Lost or stolen items
- Parts or products that have been disposed of
- Modified items
What we will do:
- Send replacement at no charge
- If item is discontinued, send similar item
To activate your warranty, please contact:
North America: firstname.lastname@example.org or 1 800 387 5122
Europe, Middle East, Africa: email@example.com or +31 (0)36 549 5422
Asia, Oceania: firstname.lastname@example.org
Latin America: email@example.com
You know and trust Umbra and we value your trust. We want you to know how we collect, use and protect information about our online guests.
- What information we collect.
- How we may share information.
- How you can limit our sharing of information.
What information about guests do we collect?
Information You Give Us:
We receive and may store any information you enter on our website or give to our website in any other way. For example, we collect information you provide when you place an order, register with us, send us an e-mail or call us, enter a Contest, or enroll or participate in a club or service such as gift registries.
This information may include:
- Your name
- Your mailing address
- Your e-mail address
- Your age (if doubleClick enabled)
- Your gender (if doubleClick enabled)
- Your phone number
It may also include any other personal or preference information you provide to us. It may also include information you submit about other people, for example, the name and address of a gift recipient.
We receive and store certain types of information whenever you interact with our website. For example, we use "cookies" like many other websites. Through "cookies" we obtain certain types of information when your web browser accesses our website. There are utilities designed to help you visit websites anonymously. Although we cannot provide you with a personalized experience or certain services at our website if we cannot recognize you, we want you to be aware that these tools exist.
What are "cookies" and how do we use them?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. Cookies allow us to provide features such as storage of items in your Shopping Cart between visits.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our website's best features, so we recommend that you leave them turned on.
Does our website share information it receives?
We share information we collect at our website within the Umbra family. The Umbra family may use this information to offer you products and services that may be of interest to you. We do not share your information with other companies or organizations.
Our website may also share information with companies that provide support services to us (such as a web host) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Protection of Our Website and Others
We may disclose information you provide to our website when we believe disclosure is appropriate to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our website, our users or others.
What choices do I have?
If you provide our website with your e-mail address, you may receive e-mails from us concerning your order if you request them. You will only receive marketing or promotional e-mails from us if you have requested them. If you no longer wish to receive such e-mails, please click here.
Please call 1-800-387-5122 or contact us if you have further questions about our e-mail unsubscribe process. Customer Service Representatives are available to assist you Monday through Thursday 9:00am-6pm (EST) and Friday from 9:00am-5:00pm (EST).
The Google DoubleClick cookie may track your age and gender if available. You can opt out or set tracking options here and here.
What about links to and from other websites?
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy on the Internet and we comply fully with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. If a child has provided our website with personally identifiable information, we ask that a parent or guardian call 1-800-387-5122 or contact us and we will delete the information about the child from our files.
Our Commitment to Data Security
We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect.
Secure Sockets Layering (SSL)
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.
Safe Shopping Guarantee
We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our website while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
© Copyright 2019 Umbra Ltd.
The products displayed on this website are distinctive and original works of art that are owned and manufactured exclusively by Umbra. Some or all of these products are protected under patent, trademark and copyright laws and corresponding foreign registrations.
All rights reserved.
Protecting Our Designs
It may have happened to you before. You pick up the real thing only to find out it's not. It breaks down or loses its natural form too easily, it discolors too quickly, it feels cheap. Sometimes it's the look that gives it away, sometimes it's the make. Almost all of the time, the difference between an original and a fake is skin deep.